10 Tips to make it possible and deal with lazy customers

One of the most challenging aspects of a business is to deal with people who lack work ethics and are lazy in fulfilling their agreements on time. Sometimes, it becomes a tough job dealing with lazy customers as they have problematic behaviour that can directly impact your business.

Irregular cash flow can disturb daily business activities.

Here are 10 tips for pulling out your payment, possibly fast ways to apply in challenging situations.

1. Quick payment options: Digital or cash

Multiple payment options help in shutting down numerous excuses to not pay on time. Keep Quick Payment options available to collect the payment anytime, anywhere. It is a great way to deal with your lazy customers and make them pay in whatever situation. Go digital for a quick transaction and put forward the digital payments apps such as Phone Pay, Google Pay, Paytm, and credit and debit cards. Apps like OkCredit help you generate a QR code which can help you collect very quickly. You can get your QR code printed on your desks and invoices. One of the best ways to get high-speed payment is by sharing the QR code with your customers online and get paid faster.

2. Easy instalment facility

Mainly instalment facility is given to customers to recover a large amount of payment in a systematic manner. It is a wise way to maintain the deal and have proper cash flow in the business. Easy Instalment facility makes your customer pay regularly and reduces the chance of facing a loss. Moreover, it can increase your trust and adds strength to your relationship with your lazy customer.

3. Gentle reminders and regular visits

Sometimes it becomes awkward not getting paid timely from your genuine customers. But, on the other hand, good customers can also become lazy due to their certain business practices and throw personal excuses for their actions. So make a habit of providing invoices instantly after the purchase, making customers liable to pay on time.

Then, if the customer still delays the payment, remind them gently over call, message, email by using apps like OkCredit to get free from a manual collection with timely reminders via free SMS and WhatsApp anytime. Reach them everywhere to communicate or visit them to maintain pressure and collect payment ethically.

4. Set penalties on payment delay

There is always a possibility of getting your payment delayed by your customers. In some cases, Customers do not get motivated through your exciting offers and incentives for paying on time. Therefore, you can opt to impose strict penalties and clarify the terms and conditions in detail while signing the invoice.

Consider using a digital platform like OkCredit to manage all your credit in a simplified and secure accounting manner. You can easily access your credit reports and statements anytime and hand them out to your customer to inform about interest details.

5. Provide great offers on early payment

It is the best policy to maintain a friendly relationship with your customer and get payment quickly. You can engage your customers in exciting offers and the extra benefits you are offering. It can build trust genuinely and set a high note in business deals. Offers will glue your customer interests in dealings and inspire them to bring more business. Every customer tries to get the rewards as early as possible and not losing out on the best offers. Creating an offer makes customers liable to speed up the payment process.

6. Encourage and motivate to pay on time

Getting due payments from your lazy customer is a tough skill to keep. Customers get attracted to offers sometimes, but it isn't easy to preserve that habit to pay on time. That's why you need to apply some emotional tricks to encourage and motivate them for quick payments. Remind them how timely payments can grow their Goodwill in the market and how they can get a high market value. Positive words to your customer work every time and provide promising results. No matter how unmanageable the situation becomes, always try to forward positive comments to your customers for prompt clearance.

7. Rightful negotiations in case of getting loss

In business deals, one of the greatest fears is recurring the unexpected loss due to debtors who raise their hands and declare zero due payments. Dealing with these customers has never been easy, yet there's always a way to negotiate. You have to set your negotiation condition just right because the customer will save them by giving unsettled reasons for breaking the deal. Negotiation highly depends upon the type of recovery you can make against your loss.

8. Bring a middle man to communicate effectively

Communication through the right people can help in managing stubborn customers. You can not risk facing loss every time and take suitable actions to recover it soon. It becomes painful to communicate with customers if they are not in the right frame of mind to listen and settle the issue. In that case, you should contact their near and dear person and make them understand your situation. It will help you connect quickly with them and have your terms clear on the settlement. Find a middle man for effective communication and make your customers liable to pay at any cost. It will also help in retaining the relationship with your customers and making good future dealings.

9. Behavioural analysis in dynamic nature

Risk is the core factor of business that you can not escape. You can not assess your customer behaviour correctly in terms of payment on time. Stay alert about future loss and analyse the changes timely. In business, you have to maintain a dynamic nature and act according to varying customer behaviour. Lazy customers can not resist giving excuses frequently, for which you have to be damn smart in dealing with them and make them come to your terms eventually. It works for every new and old customer.

10. Strict legal action against breach of terms and conditions

Rude and unethical customers can turn your deal upside down. It would be best to consider taking strict legal action against the customer who denies returning the due payment. Unfortunately, you can not afford to let loose and incur a loss. Instead, use your full strength and hire a lawyer to bind them in legal proceedings if they refuse to make payments. It will also increase your market reputation and have your debtors pay you faster. In addition, lawyers can guide you to make an agreement which can create required pressure on your customer. Finally, legal actions create the highest chances of recovery and back your business deals from unwanted losses.

Also Read:

1) 10 Effective Strategies to Boost Your Business for Seasonal Sales Period
2) Top Small Business Mistakes That Can be Easily Corrected
3) Running Business From Home? 20 Tips on How to Succeed
4) 9 Steps to Grow your Paid Influencer Marketing Business

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FAQs

Q. Can offers get you paid faster from anyone besides business?

Ans. Besides business, you can create an offer which they can not deny and get ready instantly because facing loss is not acceptable in any situation. Then, try a few ways to pull your money through.

Q. Why do lazy customers not pay on time?

Ans. There could be many reasons behind delayed payments, and we can only know a few. What you can do is specify your terms and conditions very clearly while making the deal. It will create a liability in your customers' minds to pay you on time.

Q. What kind of instalments should you make?

Ans. Instalments can make you and your customer satisfied at the same time. You can apply instalments according to your business needs. For instance, you can impose every instalment in 7, 15, or 20 days. However, restrict yourself from giving a long period to make them pay rigidly.

Q. How to set a time limit for regular payments?

Ans. Make sure to have everything in writing about the actions you can take on delayed payment. Set a limit for 3 or 7 days for shorter payments and 30 days on large amounts. Specify the legal you can take against or how much interest you can impose on late payment. It will create a fear in your customers' minds to pay you on time.

Q. Can these tips result in quick payments?

Ans. The above tips are the clever and smart business tactics that you should use against your customers. In addition, it may help you saving tricks for future deals as no one can foresee the losses. Know your customer well and deal accordingly.