Capitalised words in the Policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms”), available at Terms & Conditions. Please read this Policy in consonance with the Terms.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed – for example, anonymous data.
OkCredit may supplement the information provided by You with information from third parties and add it to the information provided by You.
We may collect, use, store and transfer different kinds of personal data about you to provide you with or in connection with the Services. Such personal data includes:
data pertaining to your identity and profile-related data, such as your first and last name, profile image, username or similar identifiers, gender, title, passwords, purchases or orders, feedback, survey responses, etc.;
contact details, including email addresses, phone numbers, delivery addresses, business addresses, etc.;
transaction data, including details about payments to and from you and details of products and services you have purchased or sold;
technical data includes IP addresses, browser types and versions, time zone settings and locations, operating systems, and other technology on the devices you use to access the platform;
usage data including information about how you use our Services; and
marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
KYC Data - We may retrieve from Your records available with third party including from Know Your Customer (KYC) Registration Agency (KRA) such as name, KYC details, KYC status, father’s/spouse’s name, occupation, address details and other related documents, for completion of Your KYC, which is required by the financial institutions for processing of Your application for availing a financial product.
Other Information - We may also request You to provide other information as and when necessary, subject to your consent.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under applicable laws. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the Services.
OkCredit may use the personal information and transaction data collected to provide, maintain, improve, analyze and personalize the Services to its Users, partners and third party providers. More specifically, OkCredit may use such information to:
Categorise customers into different risk profiles, and create insights and summaries, the logic of which can be solely decided by OkCredit.
We can distribute these insights and summaries via okcredit app, web portal, telephonic calls, text messages, WhatsApp, email, or other electronic mediums
Where we need to collect personal data by law, or under the terms of the arrangement we have with you, and you fail to provide that data when requested, we may not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you (for example, to provide you with features of the Services). In this case, we may have to cancel or limit your access to the Services, but we will notify you if this is the case at the time.
We use different methods to collect and process data about you.
Information you give us – This is the information (including identity, contact, and marketing and communications data) you consent to giving us about you when you create a Profile or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the Services, use an in-Platform feature, or share data through the Services, through other activities commonly carried out in connection with the Services, and when you report a problem with the Platform and our Services. If you contact us, we will keep a record of the information shared during the correspondence.
Information that you authorise a user of the Services to share with us – We may collect data and information about you that you authorise a merchant or supplier of goods or services you have sought or purchased, or intend to seek or purchase, to share with us.
Information we collect about you and your device – Each time you visit our Platform or use one of our Services, we will automatically collect personal data including device and usage data. We collect this data using cookies and other similar technologies.
Information we receive from other sources including third parties and publicly available sources - We will receive personal data about you from various third parties and public sources as set out below:
Analytics providers such as Google and Facebook;
Search information providers;
Contact, financial and transaction data from providers of technical, payment, and delivery services;
Identity and contact data from data brokers or aggregators; and
Identity and contact data from publicly available sources.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to provide you with the Services, or where we need to comply with a legal obligation.
You understand that when you consent to providing us with your personal data, you also consent to us sharing the same with third parties. You are aware that by using our Services or creating an account on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.
You are aware that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you etc., may be collected, compiled and shared by us in order to render Services to you and you expressly authorise us to do so. This may include but not be limited to storage providers, payments systems providers, marketing partners, data analytics providers, and consultants, lawyers, and auditors. We may also share this information with our parent company, subsidiaries, affiliates or any of their holding companies.
You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.
In general, we will not disclose personal data except in accordance with the following purpose/activity:
To install the Platform and register you as a user;
To deliver Services;
To manage our relationship with you including notifying you of changes to any Services;
To administer and protect our business and the Services including troubleshooting, data analysis and system testing;
To deliver content and advertisements to you;
To make recommendations to you about goods or services which may interest you;
To measure and analyse the effectiveness of the advertising we serve you;
To monitor trends so we can improve the Services;
To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
To enforce our Terms;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
To comply with a legal or regulatory obligation.
You authorise us to send you electronic alerts and messages for details pertaining to registration on the Platform, requirements arising out of the provision of Services, and advertising.
Further, you agree to receive promotional and other emails and other forms of communication from us. Through such communication you will receive information about the latest developments on the Services. You may unsubscribe from our mailing list at any time, via the unsubscribe option we offer.
As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored at countries other than India. This may happen if any of our servers are from time to time located in a country other than India, or one of our service providers is located in a country other than India. We may also share information with entities of countries other than India. These countries shall be subject to data laws of their respective countries.
If you use the Services while you are outside India, your information may be transferred to a country other than India in order to provide you with the Services.
By submitting your information and personal data to us, you agree to the transfer, storage, and/or processing of such information and personal data outside India in the manner described above.
Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, advertisers and affiliates (“Third Party Services”). Please note that the Third Party Services, that may be accessible through our Services have their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.
We use third-party user experience improvement services (including but not limited to those provided by Google Inc and/or its affiliates) and applications to better understand your behavior on the Services.
The information collected includes (but is not limited to):
Your relationship with these third parties and their services and tools is independent of your relationship with us. These third parties may allow you to permit/restrict the information that is collected. It may be in your interest to individually restrict or enable such data collections.
We collect data by way of ‘cookies’. Cookies are small data files which are sent to your browser from the Platform and are stored on your computer or device (hard drive). The cookies shall not provide access to data in your computer or device such as email addresses or any other data that can be traced to you personally. The data collected by way of cookies will allow us to administer the Services and provide you with a tailored and user-friendly service. The cookies shall enable you to access certain features of the Services. Most web browsers and devices can be set to notify when you receive a cookie or prevent cookies from being sent. If you do prevent cookies from being sent, it may limit the functionality that we can provide when you visit the Platform or try to access some of the Services.
We implement certain security measures including encryption, firewalls, and socket layer technology to protect your personal information from unauthorised access and such security measures are in compliance with the security practices and procedures as prescribed under the Information Technology Act, 2000 and the applicable rules (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011). However, you agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal information and by accessing the Services, you agree to assume all risks associated with disclosure of personal information arising due to breach of firewalls and secure server software.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
We will comply with the requirements under the Information Technology Act, 2000 and the rules made thereunder in the event of a data or security risk.
You are aware that your personal data will continue to be stored and retained by us for a reasonable period after termination of your account on the Platform.
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
We keep our Policy under regular review and may amend this Policy from time to time, at our sole discretion.
The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email. The new Policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Services.
Your continued use of the Services shall constitute consent to the latest policy.
You may contact us at firstname.lastname@example.org with any enquiry relating to this Policy or an enquiry relating to your personal information (including reviewing or updating). You can also do so by writing to our Grievance Officer, established in accordance with the Information Technology Act, 2000 and rules made thereunder, at the address provided below: